FAQ – Questions fréquentes

Frequently Asked Questions (FAQ)

How do I place an order?
Add your desired items to your cart, then follow the checkout steps. You'll receive an email confirmation.

Can I modify or cancel my order?
Contact us quickly at madarhassanelmi@gmail.com. We'll do our best if your order hasn't shipped yet.

How do I track my order?
You'll receive a tracking email as soon as your order ships, complete with a tracking number.

What are the delivery times?
Delivery times vary by location. Generally, allow 7 to 21 business days.

Do you ship internationally?
Yes, we ship to many countries. Shipping costs are calculated at checkout.

How do I return an item?
See our Refund Policy for full details.

How long does a refund take?
Refunds are processed within 5 to 10 business days after we receive your return.

Are your products authentic?
Yes, all our products are carefully selected for quality and compliance.

Are product colors accurate to the photos?
We do our best to represent products faithfully. Slight variations may occur depending on your screen.

How can I contact you?
Email us at madarhassanelmi@gmail.com. We respond within 24 to 48 hours, Monday to Friday.